Frequently Asked Questions

Can I move the Flow Desk from room to room?

The Flow Desk is designed with a heavy-duty, fixed-base architecture to ensure maximum stability and safety. Because of its solid, high-quality construction, it is intended to be a permanent centerpiece for your workspace rather than a portable unit.

Flow Desk Detailed Specifications

Please view this page for Flow Desk detailed specifications.

When will my desk be shipped?

Our next production run is currently underway. For the latest Spring Shipping Schedule and delivery estimates, please view our update page

Assembly Guide

We’ve designed the assembly process to be as seamless as the desk itself. Most users complete setup in under 30 minutes. You can find the step-by-step printed guide in your box, or click on this page to watch our video walkthrough.

Returns and Refund Policy

We want you to love your setup. If it's not the perfect fit, we offer a 15-day hassle-free return period. Items must be in their original packaging. Please note that return shipping fees may apply. For full details on eligibility and how to start a return, please view our full policy here.

Controller Error Codes

"Loc" Code

An "Loc" Code means your control panel is currently locked.

  • To unlock: press and hold "-" and "M" together for 5 seconds until the number display reappears.
  • To lock: If you want to prevent accidental movement, press and hold "+" and "M" together for 5 seconds until "Loc" appears on the display.

"E05" Code

If an "E05" code appears, the desk has detected an obstruction.

  1. Clear any items above or underneath the desk.
  2. Press and hold the "Down" button to reset.

If "E05" appears frequently without an obstruction, your sensor may be set too sensitive. Please view the sensitivity adjustment section on our Controller Adjustment Guide for step-by-step instructions.

For other error codes, please also review our Controller Adjustment Guide.

Warranty

Every product is designed and tested for industry-leading safety and durability. That’s why we stand behind our desk with up to a 5-year extended warranty. Aesthetic defects and damage due to misuse of product are not covered.

To make a warranty claim, submit your claim via our Contact page, along with image or video evidence of the affected area. marinamantra reserves the final right to determine if a benefit under the warranty can be claimed.

For more information on accessories and add-ons, please refer to our full warranty statement.